https://stjohnswilton.org.uk/wp-content/uploads/2025/06/Saint-Johns-Hospital-Wilton-Self-Assessment-Form-2025.pdfSt John’s Hospital, Wilton (the Charity) views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint.

To view our Complaints Policy

The Charity updates this policy in line with the Housing Ombudsman Service Complaint Handing Code, which you can view here:
Housing Ombudsman Complaint-Handling-Code-24. The Charity is a member landlord of the Housing Ombudsman service.

To view the most recent copy of the Housing Ombudsman Service Self-Assessment form, completed annually by the Charity please click here:
SJH Complaint Handling Self-Assessment.

The most recent St John’s Hospital, Wilton Annual Complaints Performance and Service Improvement Report can be viewed here:
SJH Annual Complaints Performance and Service Improvement Report.